We aim to get all orders placed before 12pm dispatched the same day (Monday-Friday).
Please note that the delivery duration is calculated from the point of dispatch, rather than when the order was placed.
Our orders are fulfilled using a variety of 3rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.
We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away.
In the unlikely event that you have not received the parcel, we would kindly ask you to wait 5 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.
The delivery duration applies only after the payment has been made, as opposed to when the order was placed or created.
For any queries regarding delivery or tracking, please contact our drop ship order management team on firstname.lastname@example.org